We strive to provide top-notch desktop software solutions that meet our customers' needs. We understand that sometimes a product may not fully meet your expectations, and to address this, we offer a 14-day money-back guarantee. Please read the following policy to understand the details and conditions for refunds of our software.

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14-Day Money-Back Guarantee

 

We offer a full refund for our software products within 14 days from the date of purchase if you are not completely satisfied. To qualify for a refund, your request must be made within 14 days of the purchase date.

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How to Request a Refund

 

To initiate a refund, please follow these steps:

• Contact Support: Reach out to customer support within 14 days of purchase. Include your order number, and/or license code as a reference.

• Uninstall the Software: Before a refund is processed, you must uninstall the software from your computer and confirm that you will no longer use it.

• Deactivate License: Ensure that any license keys or activation codes provided with the software are deactivated.
   

Refund Processing

 

Once your refund request is received, your request will be reviewed and the purchase verified. We may contact you for additional information or clarification.

• Refund Issuance: If approved, the refund will be processed to the original payment method used for the purchase.

• Timeline: Refund requests are typically processed within 5-10 business days after approval.
   

Non-Refundable Conditions

 

The following situations are not eligible for a refund:

• After 14 Days: Requests made after the 14-day period will not be considered.

• Special Conditions: Products purchased at a discount or as part of special offers, where the terms explicitly state that they are non-refundable.
   

License Deactivation and Usage Termination

 

Upon approval of your refund:

• License Termination: Any licenses or activation keys issued will be immediately revoked, and you must cease all use of the software.

• Access Removal: If applicable, access to any associated online services or updates will also be terminated.
   

Contact Us

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If you have any questions or need further assistance with our refund policy, please contact our support team by clicking this link.